Customer Assistance Representative
Do you enjoy being a hero?
We provide security and life safety solutions for more than 80,000 homes and businesses, and we need superheroes who want to be part of our mission to build stronger and safer communities.
Our fast-growing company is seeking a few special people to join our team in our growing Customer Relations group. As one of our superheroes, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. This is not a job for everyone… you’ll need to enthusiastically face each day, be tenacious in solving our customer’s challenges, and passionate about helping others.
**Position hours are 10:30am- 7:00pm, Monday – Friday.
On a typical day you would…
- Serve as part of the team on the front lines of corporate customer needs, answering incoming phone calls, emails and online chat to solve basic customer questions and requests.
- Typical requests include account updates, billing changes and questions, call list and action pattern changes, simple contract changes, activity and zone reports, assisting customers with system test, contract and account information requests, questions regarding acquisitions, and general questions.
What you bring to the team:
- An infectiously positive attitude and focus on customer experiences.
- Ability to deliver fanatical customer service.
- Top notch negotiation skills
- Empathy, and the knack for turning customer frustrations into positive outcomes.
- Outstanding communication & listening skills.
- Energy to suit our multi-tasking, fast-paced environment.
- Desire to be part of a team that is focused on our mission and core values.
- Two or more years of customer relations experience is preferred.
- Bilingual = bonus points.
What we bring to you:
- Dynamic work environment within a rapidly growing organization.
- Competitive pay
- Company paid professional industry training
- Insurance Benefits/Paid Time Off/ Paid Holidays
- Casual dress code
- Free security system
- Cell phone discounts
- Employee and customer referral programs
Select Security is a rapidly growing company, providing service to more than 80,000 locations all around the United States. We specialize in providing life safety and comprehensive security solutions to many of the homes, local neighborhood shops and the large businesses that make up your community. Our company has a passion and dedication to customer service, and for providing our customers with a world-class experience, which is evident in the many awards we’ve received including being named ‘Installer of the Year’ by a national trade magazine. We are looking for top talent to join us as we continue to grow and protect our communities where we live and work.