Customer Relations Representative
Do you enjoy being a hero?
We provide security and life safety solutions for more than 80,000 homes and businesses, and we need superheroes who want to be part of our mission to build stronger and safer communities.
Our fast-growing company is seeking a few special people to join our team in Customer Relations. As one of our superheroes, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. This is not a job for everyone… you’ll need to enthusiastically face each day, be tenacious in solving our customer’s challenges, and passionate about helping others.
**Position hours range from 8:00am – 6:00 pm, Monday – Friday.
On a typical day you would…
- Create a welcoming environment for customers as they call you with questions and concerns regarding their account.
- Accept the challenge and responsibility of advocating internally to fix customer issues.
- Seek new opportunities to impress the customer with your ability to understand their issue, quickly problem-solve, and act as an advocate for them and the company.
- Work with customers to ensure their security and life safety needs are being met through our ever-growing suite of products and services.
What you bring to the team:
- An infectiously positive attitude and focus on customer experiences.
- Ability to deliver fanatical customer service.
- Empathy, and the knack for turning customer frustrations into positive outcomes.
- Outstanding communication & listening skills.
- Energy to suit our multi-tasking, fast-paced environment.
- Desire to be part of a team that is focused on our mission and core values.
- Two or more years of customer relations experience is preferred.
- Bilingual = bonus points.
What we bring to you:
- Dynamic work environment within a rapidly growing organization.
- Opportunity for advancement.
- Competitive salary
- Casual dress code
- Industry Training and opportunity for advancement
- Insurance Benefits/Paid Time Off/ Paid Holidays
Select Security is a rapidly growing company, providing tens of thousands of homes and businesses with comprehensive security, life safety, and home automation and convenience solutions across the multiple states we serve. Our dedication to customer service and providing a world-class experience is evident in the many awards we’ve received, including being named ‘2014 Installer of the Year’ by a national trade magazine. We invite the highest caliber talent to join us as we continue to grow, and help us in our mission to protect the communities where we live and work.