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27 Mar 2015

Guest Services Agent


Job Description

Job Description:
Responsible for accommodating guests of the Warehouse Hotel in a
welcoming manner while upholding a professional appearance at all

Essential Job Functions:

 Greet, register, and assign rooms to guests
 Issue room keys
 Transmit and receive telephone messages
 Answer inquiries pertaining to hotel services, registration of
guests, recreational facilities in complex and around the complex,
shopping, dining, entertainment, and travel directions
 Keep records of room availability and guest accounts
 Compute bills, collect payments, and make changes for guests
 Make and confirm reservations
 Post charges (such as room, food, telephone) to ledger
 Make restaurant, transportation, or entertainment reservations,
as well as arrange for tours
 Deposit guests’ valuables into hotel safe or safe deposit box
 Sell a variety of seasonal tickets
 Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
 Maintain inventory and upkeep of brochures for Lobby brochure rack
 Use switchboard to connect interoffice and house calls
 Answer, screen, and route outside calls
 Supply information to callers and record messages
 Perform clerical duties such as typing, group arrival preparations, proofreading, and
mailing brochures and information to guests
 Report tasks to maintenance, housekeeping, common area, and management using
multiple communication processes
 Record and set up all wake-up calls
 Record lost and found items into Visual One and coordinate with housekeeping the
mailing of all articles to Guests
 All other duties assigned

Basic Qualifications:
 Must be 18 years of age or older
 High School diploma or equivalent
 Must have dependable transportation to and from work
 Ability to read, speak and understand the English language

Preferred Qualifications:
 Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, fractions, and decimals
 A positive and friendly attitude towards guests, customers, and fellow employees
 Experience communicating with people of diverse demographics
 Must be extremely detailed with outstanding communication skills
 Capability to multi-task multiple projects/duties at once
 Strong computer skills with previous experience using hotel front office software
 Ability to follow directions both written and verbally
 Integrity to safeguard confidential information
 Demeanor to remain calm in tense or stressful situations
 Initiative to work efficiently with minimal supervision

Working Conditions:
 Flexible schedule including evenings, weekends, and holidays
 Physical requirements necessary include walking, standing, bending, lifting, sitting,
reaching, and typing on a computer for long periods of time
 Ability to work in moderately noisy work environment for long periods of time and
communicate effectively in this environment
 Must be able to lift a minimum of 25 pounds on occasion

How to Apply

We encourage you to visit our website and submit the necessary materials to or Spooky Nook Sports, 2913 Spooky Nook Road, Manheim, PA 17545.

Apply for this Job

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