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27 Mar 2015

Night Auditor

SN

Job Description

Job Description:

Accommodates guests of the Warehouse Hotel and fellow Team
Members in a welcoming manner while upholding professional
appearance at all times. Prepares daily financial reports each night
for the hotel

Essential Job Functions:

 Greet, register, and assign rooms to guests
 Issue room keys
 Transmit and receive telephone messages
 Answer inquiries pertaining to hotel services, registration of
guests, recreational facilities in complex and around the complex,
shopping, dining, entertainment, and travel directions
 Keep records of room availability and guest accounts
 Compute bills, collect payments, and make changes for guests
 Make and confirm reservations
 Post charges (such as room, food, telephone) to ledger
 Make restaurant, transportation, or entertainment reservations,
as well as arrange for tours
 Deposit guests’ valuables into hotel safe or safe deposit box
 Sell a variety of seasonal tickets
 Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
 Maintain inventory and upkeep of brochures for Lobby brochure rack
 Use switchboard to connect interoffice and house calls
 Answer, screen, and route outside calls
 Supply information to callers and record messages
 Perform clerical duties such as typing, group arrival preparations, proofreading, and
mailing brochures and information to guests
 Report tasks to maintenance, housekeeping, common area, and management using
multiple communication processes
 Record and set up all wake-up calls
 Record lost and found items into Visual One and coordinate with housekeeping the
mailing of all articles to Guests
 Direct and coordinate all the duties of the hotel night shift
 Resolve any problems that arise in the overnight hours
 Reconcile all transactions from the day before as part of the night audit process
 All other duties assigned

Basic Qualifications:

 Must be 18 years of age or older
 High School diploma or equivalent
 Must have dependable transportation to and from work
 Ability to read, speak and understand the English language
 1-2 years of experience in a hotel front desk role
 Previous supervisory experience in a guest focused role

Preferred Qualifications:

 Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, fractions, and decimals
 Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, fractions, and decimals
 A positive and friendly attitude towards guests, customers, and fellow employees
 Experience communicating with people of diverse demographics
 Must be extremely detailed with outstanding communication skills
 Capability to multi-task multiple projects/duties at once
 Strong computer skills with previous experience using hotel front office software
 Ability to follow directions both written and verbally
 Integrity to safeguard confidential information
 Demeanor to remain calm in tense or stressful situations
 Initiative to work efficiently with minimal supervision

Working Conditions:

 Flexible schedule including evenings, weekends, and holidays
 Physical requirements necessary include walking, standing, bending, lifting, sitting,
reaching, and typing on a computer for long periods of time
 Ability to work in moderately noisy work environment for long periods of time and
communicate effectively in this environment
 Must be able to lift a minimum of 50 pounds on occasion

How to Apply

We encourage you to visit our website and submit an application to jobs@nooksports.com or Spooky Nook Sports, 2913 Spooky Nook Road, Manheim, PA 17545.

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