The Operations Coordinator is responsible for answering the telephone and greeting visitors to the office, as well as a variety of other duties required to ensure that the office operates smoothly. This position is foundational for the high level of thorough, careful, and caring service we strive to provide to all of our campus constituents.
Primary responsibilities of this position include:
- Effectively communicate with students, parents, alumni, faculty, administrators and visitors by telephone, in writing, and in person. Respond to inquiries and request with courtesy and efficiency.
- Interview, hire, train, and supervise student assistants; coordinate work schedules to ensure office coverage for peak times
- Assist in management of departmental budget and financial records. Submit purchase orders electronically and maintain purchase order records. Order and maintain inventory of office supplies.
- Act as Veterans Administration liaison to certify enrollment for students receiving VA benefits.
- Assist with data entry for the creation of each semester’s schedule of classes
- Process major/minor declarations, Pass/No Pass and Withdrawal forms
- Process adviser changes
- Coordinate all aspects of summer session registration
The expectations of the Operations Coordinator include the following:
- To create a warm and welcoming atmosphere for all constituents
- To provide thorough assistance to constituents and coworkers, with follow up as needed
- To produce accurate detail-oriented work results in a busy office with frequent interruptions
- To communicate effectively by telephone, in person, and in writing
To learn more about the Office of the Registrar, please click here HERE.
Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events.
- A high school diploma or its equivalent is required; some college coursework preferred.
- Three to five years administrative assistant or related experience in a busy office.
- Exceptional written, oral and interpersonal communication skills are necessary.
- Microsoft Word, Excel and experience required, with experience in ERP-type software such as Banner preferred.
- Demonstrated ability to negotiate occasionally difficult communications with sensitivity and compassion.
- Must possess ability to maintain confidential information in a professional manner.
- The ability and willingness to provide excellent service and to work in a collegial manner with students, faculty and staff, and other constituencies is essential.
- Regular attendance is required for this position and a minimum 40 hours per week is expected.
- Occasional overtime and/or weekend hours may be requested. This position may require the need to work flexible schedules, such as weekends and evenings, as a part of the standard work week hours.