Do you enjoy being a hero?
We are launching a new Customer Outreach team to help us better serve our customers, and we need a special person to help us build this from the ground up…. Fast. The ideal candidate has prior experience in the management and strategic direction of a customer focused call center. Select Security is one of the fastest growing security systems companies in the United States, and this person will play an integral part in the development of the department as we continue to expand.
We provide security and life safety solutions for more than 80,000 homes and businesses, and we need superheroes who want to be part of our mission to build stronger and safer communities.
**Position hours range from 8:00am – 8:00 pm, Monday – Friday.
On a typical day you would…
- Manage the daily activity of the Outreach Specialist team.
- Create compelling incentive plans and programs that reward sales performance.
- Build customer outreach and sales opportunity plans.
- Collaborate with the sales and marketing management to determine calling campaign priorities.
- Schedule resources and hours of operation based on priorities.
- Assist in the identification and implementation of processes, procedures, and software necessary to run the team.
- Measure metrics and operating statistics, reporting on a regular basis.
What you bring to the team:
- An infectiously positive attitude and focus on customer experiences.
- Ability to deliver fanatical customer service.
- Top notch negotiation skills
- Empathy, and the knack for turning customer frustrations into positive outcomes.
- Outstanding communication & listening skills.
- Energy to suit our multi-tasking, fast-paced environment.
- Desire to be part of a team that is focused on our mission and core values.
- Two or more years of customer relations experience is preferred.
- Bilingual = bonus points.
What we bring to you:
- Dynamic work environment within a rapidly growing organization.
- Opportunity for advancement.
- Competitive salary
- Casual dress code
- Industry Training and opportunity for advancement
- Insurance Benefits/Paid Time Off/ Paid Holidays
Select Security is a rapidly growing company, providing tens of thousands of homes and businesses with comprehensive security, life safety, and home automation and convenience solutions across the multiple states we serve. Our dedication to customer service and providing a world-class experience is evident in the many awards we’ve received, including being named “Installer of the Year’ by a national trade magazine. We invite the highest caliber talent to join us as we continue to grow, and help us in our mission to protect the communities where we live and work.