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11 May 2017

Program Director


Job Description

Community Services Group (CSG), one of the largest Human Services Providers in PA, is looking for a caring and compassionate leader to join our team of dedicated professionals and enjoy a rewarding career helping to improve the lives of others at CSG’s Adult Mental Health Partial Hospitalization Program in Lancaster, PA. 

We are recruiting for a Program Director who will be a member of CSG’s Leadership Team and be a resource person for mental health and/or mental retardation/intellectual and developmental services as designated by the regional director/coordinator or senior program director.  The Program Director is a member of Leadership Forum and other operating committees as assigned. The work of the Program Director is professional, administrative, and managerial work directing the operations of a program for individuals with mental illness and/or mental retardation/intellectual and developmental disabilities.

This is a Full-Time position (40 hrs/wk) Monday to Friday – 8:00 AM to 4:30 PM that offers a complete Medical Insurance and Benefits Package for those who qualify!

The essential duties and responsibilities of this position includes:

  • Participates in the corporate decision making process.
  • Manages program and staff in compliance with company policies and procedures and all regulatory standards.
  • Serves as a primary representative to all outside agencies.
  • Develops program budget and monitors financial growth of program.
  • Supervises location operations.
  • Interviews, hires, plans, organizes, trains, and directs the work of staff.
  • Oversees the performance management of all staff.
  • Oversees incident management and follow-up.
  • Oversees the investigation and resolution of program issues.
  • Approves leaves, schedules personnel, and authorizes or assigns overtime.
  • Reviews and evaluates the educational and training needs of staff and arranges for further training.
  • Consults with program psychiatrist, or other delegated professionals, regarding clinical, medical and programmatic issues.
  • Ensures appropriate coordination of services/ treatment and follow up.
  • Oversees daily program and or staff schedule.
  • Oversees the development of data collection methods to report and monitor program activities, analyzes data to determine if the activities provided are meeting program goals.
  • Operationalizes compliance with sanctioned philosophical and conceptual approaches.
  • Participates in quality assurance/quality management (QM) activities related to the programs specified in the QM plan.
  • Develops program policy and helps to coordinate it with overall company and program goals, directs the daily operations, evaluates results, and recommends changes in programs.
  • Maintain 24/7 availability to the staff so emergencies may be minimized and that care may be constant and effective.
  • Respond to emergency situations and provide leadership.
  • Monitors treatment activities and recommends improvement as needed.
  • Monitors deliver of services to maintain quality of care.
  • Provides treatment services and consulting services.
  • Performs other duties as assigned.

To be considered you must meet the following qualifications:

Minimum Education, Credentials, and Experience:

  • Master’s degree in a generally recognized clinical discipline from an accredited college or university and 2 years post graduate clinical experience (if the profession is governed by a licensing board in Pennsylvania then the employee shall be registered, licensed or certified to practice in that profession).

Special Requirements:

  • Must be able to work flexible hours to meet individual’s and program’s needs.
  • Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individual to appointments.
  • Must be able to travel to trainings/meetings upon request, which may include occasional overnight stays.
  • Must have the ability to obtain clearances as defined by regulations.
  • Work on-call to meet service line needs 

*Candidates with a strong management background, including staff supervision and development, are encouraged to apply!  

A World of Career Opportunities Awaits You at CSG! Together, We Can Do Great Things!

Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.

How to Apply

To APPLY or learn more about this and all open positions at CSG, please visit and click on Join our Team.

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