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25 Sep 2018

Retention Specialist


Job Description

Do you enjoy being a hero?

We provide security and life safety solutions for more than 80,000 homes and businesses, and we need superheroes who want to be part of our mission to build stronger and safer communities.

Our fast-growing company is seeking a few special people to join our team in our growing Customer Relations group. As one of our superheroes, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. This is not a job for everyone… you’ll need to enthusiastically face each day, be tenacious in solving our customer’s challenges, and passionate about helping others.

**Position hours range from 8:00am – 8:00 pm, Monday – Friday.

On a typical day you would…

  • Focus on the customer experience, and be the superhero our customers look for when they have problems and concerns
  • Handle customer cancellation requests from start to finish, ensuring process is followed in each of our systems
  • Address customer concerns with the purpose of continuing the customer relationship
  • Work with customers to understand cancellation reasons, and raise awareness internally to resolve common issues

What you bring to the team:

  • An infectiously positive attitude and focus on customer experiences.
  • Ability to deliver fanatical customer service.
  • Top notch negotiation skills
  • Empathy, and the knack for turning customer frustrations into positive outcomes.
  • Outstanding communication & listening skills.
  • Energy to suit our multi-tasking, fast-paced environment.
  • Desire to be part of a team that is focused on our mission and core values.
  • Two or more years of customer relations experience is preferred.
  • Bilingual = bonus points.

What we bring to you:

  • Dynamic work environment within a rapidly growing organization.
  • Opportunity for advancement.
  • Competitive salary
  • Casual dress code
  • Industry Training and opportunity for advancement
  • Insurance Benefits/Paid Time Off/ Paid Holidays
  • 401(k)

Select Security is a rapidly growing company, providing tens of thousands of homes and businesses with comprehensive security, life safety, and home automation and convenience solutions across the multiple states we serve. Our dedication to customer service and providing a world-class experience is evident in the many awards we’ve received, including being named ‘2014 Installer of the Year’ by a national trade magazine. We invite the highest caliber talent to join us as we continue to grow, and help us in our mission to protect the communities where we live and work.

Interested in a career in the electronic security industry, but don’t know what that means? Visit to learn more, and watch our introductory video!

How to Apply

Apply via the careers tab on our website: or send your resume to:

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