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27 Mar 2015

Switchboard Operator/ Reservations Agent


Job Description

Job Description:

Operates switchboard to relay incoming, outgoing, and
interoffice calls while offering an outstanding customer service
experience as the initial point of contact for callers

Essential Job Functions:

 Use switchboard to connect interoffice and house calls
 Answer, screen, and route outside calls
 Supply information to callers and record messages
 Make and confirm reservations
 Make restaurant, transportation, or entertainment
reservation, and arrange for tours
 Perform clerical duties such as typing, proofreading, and
mailing brochures and information to guests
 Operate paging system to relay in-house announcements or
call individuals to phone
 Report repairs to the Maintenance Department through
multiple methods of communication
 Record and deliver all wake-up calls
 Prepare incoming group packets
 Maintain and record lost and found log
 Coordinate with Housekeeping the mailing of articles to Guests in Visual One
 All other duties as assigned

Basic Qualifications:

 Must be 18 years of age or older
 High school diploma or equivalent
 Must have dependable transportation to and from work
 Ability to read, speak and understand the English language
 Previous experience in a customer service role involving large amount of phone and
email correspondence

Preferred Qualifications:

 A positive and friendly attitude towards guests, customers, and fellow employees
 Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, fractions, and decimals
 Capacity to work as a member of a team or an individual
 Experience communicating with people of diverse demographics
 Must be extremely detailed with outstanding communication skills
 Capability to multi-task multiple projects/duties at once
 Ability to follow directions both written and verbally
 Integrity to safeguard confidential information
 Demeanor to remain calm in tense or stressful situations
 Initiative to work efficiently with minimal supervision

Working Conditions:

 Flexible schedule including evenings, weekends, and holidays
 Physical requirements necessary include walking, standing, bending, lifting, sitting,
reaching, and typing on a computer for long periods of time
 Ability to work in moderately noisy work environment for long periods of time and
communicate effectively in this environment
 Must be able to lift a minimum of 50 pounds on occasion
 Must be able to push or pull a minimum of 100 pounds

How to Apply

We encourage you to visit our website and submit an application to or Spooky Nook Sports, 2913 Spooky Nook Road, Manheim, PA 17545.

Apply for this Job

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