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27 Mar 2015

Switchboard Operator/ Reservations Agent

SN

Job Description

Job Description:

Operates switchboard to relay incoming, outgoing, and
interoffice calls while offering an outstanding customer service
experience as the initial point of contact for callers

Essential Job Functions:

 Use switchboard to connect interoffice and house calls
 Answer, screen, and route outside calls
 Supply information to callers and record messages
 Make and confirm reservations
 Make restaurant, transportation, or entertainment
reservation, and arrange for tours
 Perform clerical duties such as typing, proofreading, and
mailing brochures and information to guests
 Operate paging system to relay in-house announcements or
call individuals to phone
 Report repairs to the Maintenance Department through
multiple methods of communication
 Record and deliver all wake-up calls
 Prepare incoming group packets
 Maintain and record lost and found log
 Coordinate with Housekeeping the mailing of articles to Guests in Visual One
 All other duties as assigned

Basic Qualifications:

 Must be 18 years of age or older
 High school diploma or equivalent
 Must have dependable transportation to and from work
 Ability to read, speak and understand the English language
 Previous experience in a customer service role involving large amount of phone and
email correspondence

Preferred Qualifications:

 A positive and friendly attitude towards guests, customers, and fellow employees
 Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, fractions, and decimals
 Capacity to work as a member of a team or an individual
 Experience communicating with people of diverse demographics
 Must be extremely detailed with outstanding communication skills
 Capability to multi-task multiple projects/duties at once
 Ability to follow directions both written and verbally
 Integrity to safeguard confidential information
 Demeanor to remain calm in tense or stressful situations
 Initiative to work efficiently with minimal supervision

Working Conditions:

 Flexible schedule including evenings, weekends, and holidays
 Physical requirements necessary include walking, standing, bending, lifting, sitting,
reaching, and typing on a computer for long periods of time
 Ability to work in moderately noisy work environment for long periods of time and
communicate effectively in this environment
 Must be able to lift a minimum of 50 pounds on occasion
 Must be able to push or pull a minimum of 100 pounds

How to Apply

We encourage you to visit our website and submit an application to jobs@nooksports.com or Spooky Nook Sports, 2913 Spooky Nook Road, Manheim, PA 17545.

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