Business tact and professional behavior directly affect your credibility and your bottom line. Our competitive economy demands an awareness of and sensitivity to business etiquette and communication skills from the Reception Desk to the Corner Office. An understanding of accepted codes of conduct can be the difference between a successful relationship or none at all. Etiquette and protocol intelligence position you to distinguish yourself from the competition and cultivate long-lasting relationships with clients. In today’s global economy, clients’ sophistication and expectations are growing. If you have any doubts about the latest protocols and want to make sure you’re “doing things right”, this interactive session is for you. You’ll review and practice:
- How to Distinguish Yourself from the Competition
- Office Conduct/Expectations
- eEtiquette/Communication: email, cell phones and social media
- The Principles of Professionalism
- Handshaking – Get it Right
- How to Make an Entrance and Work the Room
- Introducing Yourself and Others with Ease
- Eye Signals and Reading your Audience
- Moving Beyond Small Talk
Due to its popularity, this is a repeat of ‘Critical Etiquette in the Professional World” held in Spring 2017.
Thursday, September 21, 2018 (8:30-12:30 pm) $199
Meet Your Presenter:
Mary Renner, President of The Digital Workshop, is certified by The Protocol School of Washington, the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.