Session 2: Customer Focus & The 8 Wastes

What is your customer looking for? What is value-added in the eyes of your customer? How do you quickly reduce order to delivery lead times? Get answers to these questions and more using the “8 Wastes” and customer focused Key Performance Indicators (KPIs).


This session will review the 8 Wastes and discuss solutions to improve inefficiencies. The 8 Wastes are:

  • Defects
  • Overproduction
  • Waiting
  • Not utilizing talent
  • Transportation
  • Inventory
  • Motion
  • Excess Processing


Friday, September 8, 2017 (Program begins at 11:30 am. Feel free to bring a bagged lunch to eat during the session or vending is available.)


Meet Your Presenter:

Mike Roth is a Lean Six Sigma Master Black Belt with a LEAN Manufacturing Certification from the University of Michigan. As CEO/President of Go Lean Six Consulting, Mike provides strategic leadership and “on site” mentoring for the Go-Lean-Six deployment team. He has over twenty years of experience in the process improvement field with organizations such as Harley-Davidson, Johnson Controls, Mack Trucks, BAE Systems and Volvo.