In business today, managers and supervisors – or team leaders – are the main link between the organization’s goals and the people who are responsible for the daily activities that make those goals a reality. Many everyday decisions required within the team leader role affect profits, productivity, service levels as well as attitudes and morale. Because of the necessary and integral role that these positions play, it is obvious that good managers and supervisors are key to the success of any organization.
We recognize that most companies have a need and desire to develop their leaders, but lack the time and/or expertise to provide this development internally. Most team leaders have little or no training in the required skills to manage effectively. Almost universally, today’s team leaders are men and women who have been promoted from being a “superworker” to a leadership role. While the management role is complex and varied, there is much knowledge and many skills that are common to all in management. This course offers many specifics, all of which fall within these three essential elements: Attitude Development, Behavior Management Skills and Goal Accomplishment. Understanding that “managing” is part skills and knowledge and part attitude, self-confidence and experience, attendees will leave this course better prepared to:
• Lead confidently
• Communicate effectively
• Manage intentionally (including, but not limited to, how to deliver performance evaluations, handle conflict, engage employees, delegate successfully, etc.)
Who Should Attend: Managers, supervisors or team leaders who are relatively new to leading others, those who would benefit from accelerating their leadership development process, and those who could benefit from a refresher on the latest management best practices.
Spring 2017 Course Outline:
Session 1: Introduction to Management (February 10, 9 -12 pm)
Orientation session and overview of the program. Includes awareness of human behavior, habits, motivation and engagement.
Session 2: Successful Team Leadership (February 24, 9-12 pm)
The role of a leader, types of leaders and understanding traits and behaviors of leaders and team members
Session 3: Management Skills (March 10, 9-12 pm)
Strengths and Opportunities – Understanding one’s own strengths and those of the team to leverage natural talents and create high performing teams
Session 4: Goal Setting for Success (March 24, 9-12 pm)
The six components of goal setting, four types of goals and how goals increase success. Each participant will identify a project relevant to his or her job and work on it throughout the Academy
Session 5: Managing Time, Motivation & Confidence (April 7, 9-12 pm)
Practical time management, ways to stay motivated and to motivate the team, Preparation for sharing projects with the group
Session 6: Creating & Managing Performance (April 21, 9-12 pm)
Setting expectations, staff training and learning, feedback and sustaining performance
Session 7: Conducting Employee Evaluations & Delegating (Thursday May 4, 9-12 pm)
How to provide useful and welcome feedback to employees, how to delegate effectively and understand that habits and attitudes impact decisions
Session 8: Wrap-up: Tying It All Together (May 19, 9-12 pm)
Program recap and sharing of individual or group projects (Project Presentations)
Session 9: Follow-Up Session – Reinforcement of the insights learned in the course. How are things working? (Date TBD)
Manager Alumni Groups: As an additional reinforcement, quarterly trainings are held specifically for those who have attended this course. These events focus on a particular topic and allow participants to continue their professional growth and expand their professional network of managers across industries. Information is provided in class.
About the Presenter:
For more than 25 years, Janet Treer has excelled in business management and helping companies establish and exceed their goals. Prior to founding The Treer Group, Janet served as Executive Vice President and Chief Operating Officer for Veitch Printing Corporation and Veitch Digital Partners, a leading one-to-one marketing and communications company in Lancaster, PA. She played a key role in leading an emerging segment of the communications industry, bringing powerful integrated marketing services to an array of customers. Previously, she was Regional Vice President of Operations, Pre-media Technologies, for industry giant RR Donnelley, the world’s largest full-service provider of print and related pre-media services.
Please note the Lancaster Chamber’s Cancellation and No Show Policy:
Program and event registration cancellations must be made no less than 48 hours before the event if attendance is not possible. Please remember registrants can send a representative from their company in their place. If the registration is not cancelled, cancelled after the deadline or no one attended the event in the place of the original registrant, it is considered to be a “no show” and payment is still required.
Payment Policy for Programs and Events:
In order to be prepared and provide the best experience to all of our guests, registration and payment for events and programs is expected in advance unless otherwise noted.