Customer Loyalty Blueprint




In partnership with The Pennsylvania College of Health Sciences, this online training features the expertise and insight from Janet Treer of the Treer Group. The course explores customer loyalty, measuring customer loyalty, the value of customer loyalty, mapping the customer experience, points of connection, and the service delivery system. Learners can expect by the end of the course to better understand how to increase customer loyalty, how to maintain it, and how to build on successful customer engagement to further leverage positive customer experience with their business. Fee applies; to register, click the photo.